A Proposal: Human Factors Related to the User Acceptance Behavior in Adapting to New Technologies or New User Experience
Hima Bindu Sadashiv Reddy , Roopesh Reddy Sadashiva Reddy,Ratnaditya Jonnalagadda
are aware of the tremendous growth of new mobile phones released in the market
every year. The increase in the users’ needs with respect to the new devices is
not to be ignored as well. Each product has so many brands with n-number of
models and versions.The way the users choose to buy these products is
perplexing. For example,decision made to buy a new mobile or change to new brand
or even continuing the same brand is not an easy task. The user acceptance for
any new behavior is very complex. This paper explores all the possible human
factors connected to either pleasant or unpleasant user experiences. Various researchstudies
discovered that loyalty of the users for a particular brand plays an important
role for the success of the product. Long-term usage of the product by a user
would have a negative impact, as the user is not willing to switch to other
brands and this has a positive impact on the companies. User memory,
expectations and experiences are closely knit to understand the user acceptance
for choosing a product. A positive emotion such as pleasant user experience is
significant because users recommend the products to others based on these
emotional experiences. Age plays an important role with respect to user
experience. Old age users were not enthusiastic in going for a change as they
preferred to continue with the same technology. Cultural aspects of users are
interesting to know in understanding the product purchases. There was biased
information regarding user’s visual attractiveness and long-term usage memory. Certain
studies explored UX curve and user burden scale that was used to analyze user
experiences. It was interesting to know sensory characteristics formed a base
for both pleasant and unpleasant user experiences. This research will help
companies of mobile devices in identifying the various factors (both positive
and negative) related to user experiences and behavior. Future research will be
conducted in the areas of short-term user experience and in areas where
illiteracy prevail. This study will help the companies to improve their product
better based on customer satisfaction
Human Computer Interaction, User Experience, User Withdrawal, Long-Term User Experience, Short-term User Experience
DOI : https://doi.org/10.55248/gengpi.2022.3.8.1
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